Support
How will I know if my Loyalty Status was updated after submitting the Loyalty Recognition Form?
Loyalty Recognition Forms will be reviewed and accounts updated prior to the Loyalty Presale. Once accounts are updated, you will receive an email ver...
My Loyalty status or tier is incorrect, how do I fix it?
If you believe that the Loyalty Status or Tier associated with your Loyalty ID via the Lookup Tool are incorrect, please submit the Recognition Form f...
I'm not receiving Loyalty emails, what do I do?
If you are not receiving emails, first check your Spam or "Promotions" folder. Make sure that you have white-listed the @electricforestfestival.com do...
What if my question isn't answered here?
Please contact loyalty@electricforestfestival.com with any questions that are not answered in the FAQ. HQ Support is not able to update your Loyalt...
How do I change my Loyalty Email?
To change the permanent email address associated with your Electric Forest Loyalty Account, please complete the Recognition Form titled "I want to cha...
How do I merge Loyalty IDs if I have more than one?
If you have multiple Loyalty IDs and/or multiple email addresses, you will need to use the Loyalty Recognition Portal to merge them by selecting the o...