Delivery & Registration
How do I update my shipping address?
To confirm or update your shipping information, log in to your Electric Forest AXS FanAccount before May 8, 2026. Please note, if you placed multip...
When do Wristbands ship?
Wristbands typically ship in late May / early June. Shipping is split over multiple weeks. Be sure to log in to your Electric Forest AXS FanAccount ...
How do I get my order if my tracking says “Returned to Sender?”
Orders unable to be delivered for any reason are unable to be re-shipped and must be picked up at Will Call by the original purchaser with photo ID. ...
What is Mobile ID?
Mobile ID is a ticket delivery method used for some Add-On Passes. You can easily access your Mobile ID passes through the EF Mobile App, or the AXS ...
How do I transfer a Mobile ID Pass to a friend?
Transferring AXS Mobile ID digital tickets to others is easy. Please note: All transfers from your AXS Account will require a one-time password verifi...
How do I register my Wristband?
To register your Wristband, please fill out the Wristband registration form within the official Electric Forest App (available for both iOS and Androi...
What if my phone does not have service, how can I access my Mobile ID purchases?
Mobile ID tickets will work without an internet connection as long as you have opened the Mobile ID previously while connected to the internet. It is ...
Is it possible to upgrade my Wristband?
Upgrades may be available if inventory remains. Please contact our ticketing partner AXS if you see an item available online that you would like to up...